New contact details for EU Exit question – Customs VAT & Excise

We have been asked by Customs to help distribute the following message:

“We are pleased to announce a new EU Exit service for EU Exit questions, covering Customs, VAT and Excise.

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The service uses a dedicated mailbox (negotiationstechnical.customs@hmrc.gov.uk). It’s available to business organisations only – we are not offering a general Q&A service to all customers, as we would like to encourage the use of the full range of resources on the Gov.uk website.

When sending a question, help us to help you by:

  • Telling us which Gov.uk guidance pages you’ve already consulted – we continually improve our webpages so if you have any comments or suggestions, please let us know

  • Letting us know whether this query has already been submitted to HMRC via a different route

  • Giving a clear statement of your question so that we can give as comprehensive an answer as possible

There are just a few areas that we don’t handle:

  • Operational activity at the UK border – this is a Border Force responsibility. HMRC sets policies but does not have a border presence

  • Quotas (apart from first come first served) or licensing – these are not HMRC matters

  • Income tax, corporation tax and other direct taxes

  • Progress chasing applications – please contact our helpline on 0300 200 3700, or for EORI, 0300 322 7067 (Mon – Fri, 8 am – 6 pm)

  • We aim to answer questions within five working days. If this isn’t possible for any reason, we’ll let you know.

This is a temporary service designed only for EU Exit issues. We will, therefore, review its operation when the UK has left the EU.

For general questions about this service, please contact adam.cartwright@hmrc.go.uk or phone Adam on 07867 904707.”