New contact details for EU Exit question – Customs VAT & Excise

We have been asked by Customs to help distribute the following message:

“We are pleased to announce a new EU Exit service for EU Exit questions, covering Customs, VAT and Excise.

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The service uses a dedicated mailbox ( It’s available to business organisations only – we are not offering a general Q&A service to all customers, as we would like to encourage the use of the full range of resources on the website.

When sending a question, help us to help you by:

  • Telling us which guidance pages you’ve already consulted – we continually improve our webpages so if you have any comments or suggestions, please let us know

  • Letting us know whether this query has already been submitted to HMRC via a different route

  • Giving a clear statement of your question so that we can give as comprehensive an answer as possible

There are just a few areas that we don’t handle:

  • Operational activity at the UK border – this is a Border Force responsibility. HMRC sets policies but does not have a border presence

  • Quotas (apart from first come first served) or licensing – these are not HMRC matters

  • Income tax, corporation tax and other direct taxes

  • Progress chasing applications – please contact our helpline on 0300 200 3700, or for EORI, 0300 322 7067 (Mon – Fri, 8 am – 6 pm)

  • We aim to answer questions within five working days. If this isn’t possible for any reason, we’ll let you know.

This is a temporary service designed only for EU Exit issues. We will, therefore, review its operation when the UK has left the EU.

For general questions about this service, please contact or phone Adam on 07867 904707.”